Other combinations of visits are possible, please contact us by mail to check possibilities.
GENERAL SALES AND CANCELLATION CONDITIONS
General Sales and Cancellation Conditions
* The reservation for the guide(s) will be made by sending the completed present order form by email at least 1 week (7 days) in advance. GBB will confirm the visit via email.
* Visits will take place with the group’s coach or minibus. This coach must have a guide seat and a working microphone. If the visit is by foot only, there is a maximum of 25 persons per guide. Additional guides will be booked at a charge for groups exceeding 25 people.
* GBB cannot be held responsible for any accident and/or problems occurring during the guided visits. GBB cannot be held responsible for the non-availability of a guide in case of last minute changes by ther client.
* Payment: The invoice will be sent after the visit and will have to be paid within 30 days through bank transfer into the account number of GBB:
IBAN: BE83 7350 3461 2315; BIC: KREDBEBB. All costs regarding payment by bank transfer are at the expense of the client.
* In case of cash payment, the payment in euros will be made directly to the guide, a receipt will then be issued. No cards are accepted and no invoice will be sent.
* Group delays: The guide will wait for the client to arrrive at the agreed location for up to 1 hour (half an hour for the short walks and for the children’s walks). Beyond the 1 hour grace period (or the half hour for a short walk), GBB cannot guarantee that the guided visit will take place. The end of the visit is always at the planned time.
* Cancellations: They must be sent by email during office hours (Monday to Friday: 09:00 to 16:00). GBB will confirm receipt of cancellation request by mail.
* Cancellation costs: After having received the final confirmation with the contact details of the guide and until 8 working days before the planned visit, GBB will invoice 15 euro administration cost. Between 7 and 4 business days before the planned visit: 50% of total cost - Less than 4 business days before the planned visit: the total amount of the planned visit will be charged.
* Changes: Changes to the itinerary less than 3 business days before the scheduled date of the guided visits cannot be guaranteed.